Monthly Archives: March 2015

Yes, You CAN Caption Your School’s Graduation Ceremonies


Speech-to-text services, delivered either remotely or onsite, can make the spoken word accessible to students, teachers, parents, grandparents, and siblings, (not to mention potential donors) who are deaf or hard of hearing.  Because hearing loss is so prevalent in the United States (its incidence doubles with each decade of life) it can significantly impact your audience’s enjoyment of this once-in-a-lifetime event.  You go to a lot of trouble to make your school’s graduation ceremonies worthy of the milestone they celebrate.  Imagine how excited people with hearing loss will be when they are able to fully follow every word that gets said, and the positive impression they will have of your school.

Want to know more? The Alternative Communication Services (ACS) white paper Communication Access for Graduation Ceremonies will demystify the process and start you on your way to providing communication access to everyone. ACS Business Development Manager Valerie Stafford-Mallis will be happy to send you a copy.  Please email your request to .

Scan ACS WordCloud Exhibit Design


Working Through The Noise

Hearing Loss Universal Signal

HLAA Executive Director Anna Gilmore Hall and I recently co-authored an article for Mediaplanet USA’s Vision and Hearing campaign.  Anna and I joined forces with industry leaders and advocates to raise awareness of the millions of Americans currently living and working with hearing loss and visual impairment. Our purpose was to help people learn about the technologies that assist people with hearing and vision loss and to encourage people to protect their vision and hearing.

Alternative Communication Services (ACS) was proud and honored to participate because our speech-to-text services help thousands of people not only survive, but thrive, in the workplace.  We make communication accessible in challenging workplace situations such as conference calls, webinars, videos, conferences, and meetings. For more information on how we can help you or someone you know work through the noise, please email me at

The campaign was distributed in the USA Today March 13th 2015 issue and published online. To view the full campaign, please click here:



Phil Hyssong, one of the founders of Alternative Communication Services (ACS) LLC, EduCAPTION (EC), LLC and PostCAP (PC), LLC was recently appointed by the FCC to the Video Programming Subcommittee of the Disability Advisory Committee.  The Disability Advisory Committee was established by the Federal Advisory Committee Act (FACA), and its first meeting will take place March 17, 2015.  The Video Programming Sub-Committee is charged with addressing the issue of video programming access (including closed captioning, video description, access to video programming apparatus, and access to televised emergency information. This is an extremely prestigious appointment for Mr. Hyssong and speaks to his excellent reputation within the telecommunications industry.  “I am humbled and appreciative of the opportunity to work with such a talented group of professionals in such a meaningful way,” stated Hyssong.

Federal Communications Commission (FCC) Chairman Tom Wheeler said recently, “I am tremendously excited for the FCC’s Disability Advisory Committee to begin its important work.  This new Committee will provide sorely needed expertise and recommendations from consumers and industry stakeholders on communications and video programming issues.  We look forward to using this expertise to improve our ability to meet the needs of consumers with disabilities.”

Alternative Communication Services (ACS) LLC, EduCAPTION (EC), LLC and PostCAP (PC), LLC focus on captioning and making the spoken word accessible to persons who are deaf and hard of hearing.  ACS was started in 2007 and met with immediate success.  ACS is one of the largest providers of CART Captioning and Text Interpreting services in the United States.  EC was successfully acquired in 2010 and focuses on broadcast captioning services.  PostCAP was started in 2014 focused on the post-production captioning arena.  All three companies continue to demonstrate positive growth toward a 2020 goal to exceed $10 million in combined annual revenues.   

Hyssong has over 27 years of experience in the areas of television, captioning and accessible media.  He is a Certified Manager of Reporting Services (CMRS), holds undergraduate and graduate degrees in Education and has successfully concluded the initial TypeWell training programming.  As company Owner/Manager with significant experience serving people with hearing loss, he will be an asset to the Commission’s work and is eager to serve on the Commission’s Disability Advisory Video Programming Sub-Committee. 

For additional information, contact Valerie Stafford-Mallis, Business Development Manager ACS Preferred: 

Alternate  800-335-0911.