New Year Resolutions at ACS


It is Christmas Eve and much of the world is getting ready to celebrate the birth of the Christ Child.  Others are celebrating the closeness of family and friends.  Thoughts are turning to the year that is coming to a close.  It has been a fabulous year for Alternative Communication Services (ACS), thanks to the consumers we are blessed to serve and the ACS Team that makes it happen.

Our New Year’s Resolution is to continue to provide world-class alternative communication services that make the spoken word accessible to persons who are deaf and hard-of-hearing. We will continue to do this in an environment that fosters innovation, collaboration, and substantially rewards achievement.

Specifically, our New Year’s Resolution at Alternative Communication Services is that, every day…

ACS Consumers can expect ACS to respond promptly to their inquiries (within hours of request) when or 1-800-335-0911 are used

ACS Consumers can expect to be kept updated on the status of their service requests  

ACS Consumers can expect the necessary training and support to help them use ACS services effectively

ACS Consumers can expect ACS to be committed to providing the highest quality voice-to-text and sign language services possible

ACS Consumers can expect all-inclusive pricing with no hidden charges or fees, no charges for services cancelled with 24-hours’ notice and prompt invoicing for services rendered

ACS Consumers can expect the most highly qualified service providers, who possess the professional skills and subject knowledge required for the assignment.

ACS Consumers can expect to be treated with respect, kindness, and professionalism

ACS Consumers can expect their CART, captioning, text interpreting, and platform sign language interpreting needs to be handled with one request and one method of payment

ACS Consumers can expect ACS to go the extra mile to ensure total consumer satisfaction

From all of us at Alternative Communication Services, may the blessings of the Season be yours throughout the coming year.

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