CART Captions Could Boost On-theJob Productivity of 30% of Your Workforce

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Did you know that 30% of full-time employed Americans suspect they have an unaddressed hearing problem?  According to new research sponsored by EPIC Hearing Healthcare (EPIC), almost one-third (30 percent) of employees suspect they have a hearing problem, but have not sought treatment.

Source:  Online employee survey conducted by Wakefield Research on behalf of EPIC Hearing Healthcare between November 22 and December 13, 2013, among 1,500 nationally representative full-time employed Americans 18+, including oversamples of subaudiences of up to 101 Hispanics, 110 African-Americans, 100 Asian-Americans, 169 teachers and 100 law enforcement professionals (all employed full-time).

CART (Communication Access Realtime Translation) makes the spoken word more accessible on the job to workers with hearing loss.  Face-to-face and virtual conversations could be captioned in real-time for workers in meetings, conference calls, conferences, trainings, and webinars.

Among the full-time employed Americans who suspect they have a hearing problem, but who have not addressed it, the following on-the-job impacts of their hearing loss are reported:

  • I often ask people to repeat what they have said 61%
  • I strain to understand a conversation when there is background noise or other people are talking at the same time  57%
  • I often misunderstand what is being said 42%
  • I sometimes pretend to hear when I can’t 40%
  • I have a hard time hearing over the phone 37%
  • I frequently feel stressed or tired after having to talk or listen for extended periods  22%
  • Any of these 95%
  • None of these 5%

Source: Online employee survey conducted by Wakefield Research on behalf of EPIC Hearing Healthcare between November 22 andDecember 13, 2013, among 1,500 nationally representative full-time employed Americans 18+, including oversamples of subaudiences of up to 101 Hispanics, 110 African-Americans, 100 Asian-Americans, 169 teachers and 100 law enforcement professionals (all employed full-time).

 “All of these impacts of untreated hearing loss are likely taking a serious toll on employee productivity and the potential for more costly errors or missed opportunities when key information is missed,” said Brad Volkmer, president and CEO of EPIC Hearing Healthcare.  “Strain from untreated hearing loss can not only negatively influence an employee’s work product, it can also take a further toll on the employee’s health and well-being by causing excessive anxiety and stress, even contributing to depression.”

According to the Better Hearing Institute, studies have linked untreated hearing loss to:

  • Irritability, negativism and anger
  • Avoidance or withdrawal from social situations
  • Social rejection and loneliness
  • Reduced alertness and increased risk to personal safety
  • Impaired memory and ability to learn new tasks
  • Diminished psychological and overall health

SOURCE:   Hearingpedia. (n.d.). Consequences of Hearing Loss. Retrieved from Better Hearing Institute website on January 23, 2014

http://www.betterhearing.org/hearing_loss/consequences_of_hearing_loss/index.cfm.

Let Alternative Communication Services (ACS) show you how the communication access and better hearing support provided by CART captions can help reduce or eliminate hearing loss’ impact during challenging workplace listening scenarios such as group meetings, conference calls, webinars, and trainings.  For more information, please email Valerie@acscaptions.com

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