John Cano manages the financial operations for Alternative Communication Services and has over 15 years experience in coordination and event planning. Prior to working with ACS, John was operations manager and director of member services for several art service and performing arts programs in Miami. He holds a bachelor's degree in Art History with a minor in business administration and public administration from the University of South Florida in Tampa.  Currently John is attending Sheridan Technical Center in Hollywood, Florida for court reporting. He looks forward to broadcasting captioning in his future.
 
Mike Cano is a highly-certified realtime writer and managing partner of Alternative Communication Services.  He is based out of Tampa, Florida, and has earned his RMR, CRR, CBC and CCP.  These certifications verify Mike's writing ability; however his humor, positive nature and warm personality are what define him.  Mike looks forward to working with other highly-skilled writers and doing whatever he can to assist others in their realtime pursuits.  Mike volunteers his skill with a number of support groups focused on the needs of those with hearing loss.
 
T.J. DiGrazia, Operations Manager for Alternative Communication Services, has over five years experience in the CART/Captioning industry.  Prior to working at ACS, T.J. worked for a Fortune 5 financial institution as a Credit Analyst.  He holds a BA and MBA from National-Louis University.  He is on the front line of ACS managing client relationships and coordinates over 75 writing and transcription co-workers.  He manages virtually all scheduling activity and trains new clients on how to use the services provided by ACS. He was instrumental in coordinating an interface between our Scheduling Application Management program (SAM) and our internet-based text service, StreamText. T.J. brings a unique combination of authority, knowledge and warmth to the overall operation.

Karen Kozlowski Graham is CEO of SignOn and a collaborative partner of Alternative Communication Services, and has been involved in human service management, social work and interpreting for over 30 years. She has a BS from Northwestern University in the field of Communicative Disorders and an MSW from the University of Chicago in Social Service Administration. She was founder and then director of an award-winning psychiatric rehabilitation center for deaf people for ten years. Karen is published and presents in the areas of substance abuse, mental illness, and late-onset deafness. She has helped to design and develop many social service programs and has been involved in coordinating numerous national workshops and conferences on issues pertinent to deaf people. She’s one of the founding owners of SignOn.

Philip A. Hyssong is a managing partner of Alternative Communication Services and continues to use his 25 years of management experience at ACS.  Prior to launching ACS with Mike, Phil was Executive Director of a media company specializing in Christian media that focused on the needs of people who were deaf or hard of hearing.   Further, he held the position of vice president of a CART and captioning company for over 6 years.  He holds an undergraduate degree in Education from Concordia University Chicago, a Master's degree in Instructional Design from Northern Illinois University, is a Certified Manager of Reporting Services through the National Court Reporters Association and successfully completed the TypeWell training program.

Fred Wootten serves as Director of Program Design and Implementation for Alternative Communication Services. Fred's educational background includes a degree in Interactive Media. In addition to his education, Fred's professional experience includes 12 years at Bayshore Solutions where he is currently employed as a Senior Programmer. The skills shared by Fred at ACS have revolutionized how programming and scheduling are handled at ACS.  His programming expertise has allowed ACS to do the work of several positions with a few clicks of the mouse. With staff direction, Fred built the Scheduling Application Management Program (SAM) which integrates all client information, job information and accounting information. SAM is now sought after by a number of service-providing entities. Further, Fred's website development has created a user-friendly, educational environment for our visitors and writing/transcriber staff.