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Philip A. Hyssong
Philip A. Hyssong is a CEO/Owner of Alternative Communication Services and continues to use his 30 plus years of management experience at ACS. Prior to launching ACS, Phil was Executive Director of a media company specializing in Christian media that focused on the needs of people who were Deaf or hard-of-hearing. Further, he held the position of vice president at another CART and captioning company for over 6 years. He holds an undergraduate degree in Education from Concordia University Chicago, a Master's degree in Instructional Design from Northern Illinois University, earned his certification as a Manager of Reporting Services through the National Court Reporters Association and successfully completed the TypeWell training program.

T.J. DiGrazia
T.J. DiGrazia, Chief Operating Officer for Alternative Communication Services, has over five years; experience in the CART/Captioning industry. Prior to working at ACS, T.J. worked for Fortune 5 financial institution as a Credit Analyst. He holds a BA and MBA from National-Louis University. He is on the front line overseeing operations the entire family of companies, including ACS, EduCAPTION, Closed Caption Productions, PostCAP and Home Team Captions. He oversees all operational staff and is still involved in training new clients on how to use the services provided by our companies. He was instrumental in coordinating an interface between our Scheduling Application Management program (SAM) and our internet-based text service, StreamText. T.J. brings a unique combination of authority, knowledge and warmth to the overall operation.

Carmin Beardsley
Carmin Beardsley,is Operations Manager for Alternative Communication Services bringing over 15 years’ experience in disability services and office management. Carmin holds a degree in Sign Language Interpretation and Deaf Studies working the last 10 years as a Sign Language Interpreter and TypeWell transcriber in Portland, Oregon. Prior to interpreting, Carmin worked as Office Manager for Xerox Corporation where duties included scheduling service technicians and being the first point of contact for clients and corporations. Bringing both skillsets to ACS, she will be coordinating jobs and be a resource for both clients and writers. A born-and-raised Oregonian, Carmin enjoys hiking, jogging and spending time with her son!

Jack Nunn
Jack Nunn, Prior to joining Alternative Communication Services as an Convention/News coordinator, Jack worked in IT support at both Gulfstream Aerospace Corporation and Hunter College. He holds a BA in Urban Studies from Hunter College and currently lives in Idaho. Jack looks forward to being a valuable resource for both clients and writers. Jack is excited to expand his knowledge in the areas of CART, captioning, and text interpreting. On his free time he likes to go hiking and to the beach.

Brook Nunn
Brook Nunn,CRC is a highly-skilled realtime writer for Alternative Communication Services. She graduated with a degree in closed captioning from Stark State College of Technology. Since then, Brook has provided CART and captioning services for many government agencies and departments in Washington DC. Her experience transcends a variety of venues including universities, courtrooms, conferences, meetings, physicians' offices, and concerts. Brook currently lives in Idaho, and provides remote and on-site services across the United States and Canada. Recently, Brook spent six months traveling the world including: The U.K., Iceland, The U.A.E., Oman, India, Thailand, Cambodia, Laos, Vietnam, and China. The experience was life changing.

Julie Stone
Julie Stone,Chief Financial Officer, first worked with Alternative Communication Services as a Typewell transcriber, developing a deep appreciation for the impact communication access can have on those with hearing loss. She is passionate about helping entrepreneurs grow their business through a careful combination of hard work, resourcefulness, and enthusiasm. Prior to joining ACS, Julie served as a Controller and consultant to several small businesses, bringing with her over a decade of accounting skills. She earned a degree in Business from the University of the Pacific, and now the California native calls Richmond, Virginia home (though she still can’t say “y’all” with conviction). When she’s not bean-counting, Julie enjoys reading, running, and keeping up with an active family.

Stephen H. Clark
Stephen H. Clark, CRC, (Certified Realtime Captioner) is the Manager of Home Team Captions, an Alternative Communication Services company based in Washington, DC. In 1985, Steve began his professional career as a court reporter, working in the legal field for 12 years, followed by nine years working as a realtime broadcast captioner. Steve also provides training for new captioners, specializing in sports captioning training. Steve is a professional member of the National Court Reporters Association.

Laurie Reinhardt
Laurie Reinhardt CSC, NIC-A is Alternative Communication Services’,Interpreter Coordinator. She works with our clients who desire convention (platform) and classroom sign language interpreting and handles all the details of providing such services. Laurie has built up a strong nation-wide network of interpreting agencies that share our corporate values. She holds multiple sign language interpreter certifications through the Registry of Interpreters for the Deaf (RID) and has been active in the interpreting field for more than 30 years. Laurie received a BFA from Rochester Institute of Technology and a Master Degree from the University of Washington in Fine Arts. Laurie is a founding member of the Association of Visual Language Interpreters in Canada as well as a founding member and co-owner of SignOn, Inc. from 1997-2011.

Zack Means
Zack Means joins Alternative Communication Services as Assistant Operations Manager. After working a variety of odd jobs he decided to put his typing skills and neurotic attention to grammar and spelling to good use. Zack has worked as a TypeWell transcriber for 10 years and is excited to transition into his new role with ACS while continuing to serve the deaf and hard-of-hearing community. After living all over the Northwest, as well as a brief stay in Albuquerque, he now calls Spokane, WA, home. Zack loves traveling and experiencing different cultures, the outdoors, Brazilian jazz, and photography.

Clare Pinney
Clare Pinney is a Client Service Specialist for Alternative Communication Services. She holds a degree in Court and Realtime Reporting from Alfred State College and put those skills to use as a transcriptionist for several years. Before learning stenography, Clare received a degree in Pastry and Baking Arts and has worked in cake shops in three different states, creating beautiful edible treats as well as developing diverse customer service skills. In her free time, Clare likes to spend time with her two dogs, Piper and Jax, try out new crafting projects, exercise, and spend time with her family and friends.

Cindy Fucci
Cindy Fucci,Client Services Specialist brings an extensive background in customer service and business administration to Alternative Communication Services. Prior to ACS, she enhanced the customer experience for private and nonprofit firms through her clear writing and thoughtful approach to operations. She is currently pursuing a degree in English and Business Communication as an undergrad at Harvard Extension School. Cindy’s excited to work at ACS where she can offer her skills as a resource for clients and writers in the deaf and hard-of-hearing community. Originally from New York, Cindy moved to Montana in 2008 and enjoys hiking the trails with her husband and dog when she’s not reading.

Shanna Baker
Shanna Baker, is a highly-skilled realtime writer for Alternative Communication Services. She graduated with a certificate in court reporting from Alvin Community College in 2007. Since then, Shanna has provided stenographic services for depositions, hearings, city councils, and many other legal-related events. In 2013, she decided to expand her skill set into broadcast captioning. She's spent her time since then providing broadcast captioning for many events, including two Olympics, Sochi and Rio. Shanna currently lives in Norman, Oklahoma, with her husband, son, and two dogs, but her heart belongs in Texas! She finds great pride in providing her services to the Deaf and hard-of-hearing communities as it hits very close to home. Her husband, James, is hard-of-hearing due to a kidney disease, so she truly understands how crucial her services are to the consumer.

Rachelle Hayes
Rachelle Hayes, Bookkeeper, joined ACS in August 2016. Rachelle brings her bookkeeping experience from the Summit Agency of Nashville where she was also responsible for customer relations and ad design for both the Nashville, TN and Athens, GA markets. She has a degree in Mass Communications from Middle Tennessee State University and still calls Middle Tennessee home. She enjoys reading, yard work, traveling, friends and family, and spending special time with her four-year-old daughter.

April Prater
April Prater joins Alternative Communication Services working with Client Support Services and Special Initiatives. Having a child born hard-of-hearing led April to become a C-Print captionist and to assist others in becoming strong speech-to-text service providers. Her 14 years of service include providing real-time services for many organizations and in a variety of settings, presenting at national and regional conferences, and teaching online classes for professionals serving the deaf/hard-of-hearing population. In her spare time, you will normally find her and her husband, Todd, enjoying live theater and musical performances involving their children, Trinton, Thomas, and Melanie.

Krista Cywanowicz
Krista Cywanowicz joins ACS as a Client Service Specialist. She began volunteering with the Deaf Community and taking sign language classes at the age of 15. Krista now has 10 years of experience as a C-Print captionist and received her degree in Sign Language Interpreting in 2009. She is extremely excited to begin her new role and bring her experience as an IC to the operations side of ACS. Krista is a Cincinnati native and holds her Bengals, Reds, and Florida State Seminoles very near and dear to her heart. She also enjoys working out, cooking, traveling, taking her dog everywhere with her, and is a self-proclaimed foodie.

Zoe Hyssong
Zoe Hyssong serves as Social Media Intern for ACS. As a high school student, Zoe knows her way around social media and has decided to put her skills to good use. She assists with the ACS Twitter and Facebook postings. Zoe enjoys managing various sports teams at Glenbard East High School (GEHS). Life goals seem to be focused around health sciences and the entertainment industry. There seems to be no aspirations of taking over for her dad – yet.

Jeff Andrews is a Sales and Marketing Executive for Alternative Communication Services with over 7 years of industry experience. He has spent the past 2 years providing clients across the U.S. and Canada with accessibility solutions. He holds a BA from Worcester State University, and currently resides outside of Boulder, Colorado. Jeff works with ACS clients in a consultative approach to ensure that the highest levels of services are  provided, while recognizing that each client has a unique set of needs to be met. Jeff likes to take full advantage of living in Colorado with lots of hiking, skiing, mountain biking and tennis.

Larry Driver currently serves as a captioner and consultant to Closed Caption Productions (CCP), an Alternative Communication Services (ACS) brand.  He began his career as a freelance court reporter in 1977, and formed CCP in the late ‘80s, becoming one of the earliest firms providing captioning in the entire U.S.  In 2015, CCP joined the ACS family of companies. Larry holds both the RDR and CRC certifications from NCRA. He is also a private pilot and an avid builder of experimental aircraft. In addition to just “flying for fun,” he is active in the Civil Air Patrol as a Search & Rescue/Disaster Relief Mission Pilot, and also volunteers for his local county sheriff’s department.

Kara Dugasbrings a decade of experience to her role as news captioner for EduCAPTION, an Alternative Communication Services (ACS) brand. Prior to joining ACS, Kara shared her skill as a Communication Access Realtime Translation (CART) writer for several community colleges in Texas.  She loves the niche of news, and does that exclusively in her position with EduCAPTION.  Kara now resides in Las Vegas, where she enjoys salsa dancing and traveling. She is an active volunteer for USO in her spare time.

Emily Els serves as a Client Service Specialist for Alternative Communication Services. She holds a Bachelor’s Degree in Exercise Physiology, and has served in a number of student- and community-focused organizations. Raised in a family that has contributed to the Deaf and Hard-of-Hearing communities, Emily brings a people-oriented skill-set and a drive to deliver the best to our clientele and the team. She is responsible for coordinating and scheduling jobs between clients and writers, hence ensuring a seamless flow of communication. Based out of Ohio, Emily is the trifecta of Professional-Artist-Nerd. In her spare time, she enjoys teaching color guard, writing in calligraphy, and traveling abroad.

Donna Licari is a Broadcast Captioner for EduCAPTION, an Alternative Communication Services (ACS) brand, bringing over 25 years’ experience in court reporting and broadcast captioning combined.  Donna holds a degree in Court and Conference Reporting, working the last 12 years as a broadcast captioner.  Prior to captioning, Donna worked as a freelance court reporter, covering insurances cases all the way to Federal Court proceedings.  Bringing all that experience to ACS, she performs her talent writing everything from classes, business meetings, and even your local news.  Born and raised in Michigan, Donna has danced ballet for over 30 years; she also enjoys boating, and spending time with her husband and two long-haired dachshunds, Maisie and Rascal. 

Mike Rowell is a staff captioner from Placerville, California.  In addition to captioning, Mike is also a certified shorthand reporter in California, where he worked reporting depositions and court proceedings for the first six years of his career.  He joined the EduCAPTION, an Alternative Communication Services (ACS) brand, team in November 2015.  Outside of work, Mike enjoys playing bass and spending time with his wife and two sons.

Lenore Schatz CSR, RPR, RMR, CRC, is a highly-skilled real-time writer for EduCAPTION, an Alternative Communication Services (ACS) brand.  She graduated with an Associate in Applied Arts in Court Reporting degree from Green River Community College in Auburn, WA.  Lenore began her career in the legal field, doing depositions, environmental hearings, and other courtroom work.  In 2000, Lenore entered the world of closed captioning, and has never looked back.  Lenore currently lives in Rio Rancho, New Mexico, with her husband and two kids.  She enjoys spending her free time hiking, running with her dogs, participating in charity half marathons, yoga, quilting and reading Spanish novellas.