ACS Consumer Bill of Rights
- ACS Consumers can expect ACS to respond promptly to their inquiries (within hours of request).
- ACS Consumers can expect to be kept updated on the status of their service requests.
- ACS Consumers can expect the necessary training and support to help them use ACS services effectively.
- ACS Consumers can expect ACS to be committed to providing the highest quality voice-to-text and sign language services possible.
- ACS Consumers can expect all-inclusive pricing with no hidden charges or fees, no charges for remote CART captioning services cancelled with 24-hours’ notice (48-hours’ notice for sign language interpreting) and prompt invoicing for services rendered.
- ACS Consumers can expect the most highly qualified service providers, who possess the professional skills and subject knowledge required for the assignment.
- ACS Consumers can expect to be treated with respect, kindness, and professionalism.
- ACS Consumers can expect their CART, captioning, text interpreting, and platform sign language interpreting needs to be handled with one request and one method of payment.
- ACS Consumers can expect ACS to go the extra mile to ensure total consumer satisfaction.
ACS Charitable Giving
We're dedicated to making a positive impact in the world.
In an effort to give back by supporting good causes meaningful to its employees, Alternative Communication Services (ACS) will donate a portion of its profits to charitable causes supported by its employees. Below are organizations supported by ACS and its employees.
AIDS/LifeCycle is co-produced by the San Francisco AIDS Foundation and the L.A. Gay & Lesbian Center and is designed to advance their shared interests to end the pandemic and human suffering caused by AIDS. The goals of AIDS/LifeCycle are to: Raise funds to support the HIV/AIDS services of the L.A. Gay & Lesbian Center and the San Francisco AIDS Foundation.
– supported by Tammy Richards
At the American Cancer Society’s Relay for Life events, communities across the globe come together to honor cancer survivors, remember loved ones lost, and fight back against a disease that has already taken too much. The funds raised truly make a difference in the fight against cancer – just ask one of the nearly 14 million cancer survivors who will celebrate another birthday this year! Relay for Life teams camp out overnight and take turns walking around a track. Events are up to 24 hours long, and because cancer never sleeps, each team is asked to have at least one participant on the track at all times.
– supported by Julie Stone
The American Diabetes Association’s Tour de Cure is more than just a cycling event. It’s a life-changing event. A day full of fun and excitement where riders of all levels join forces in the fight to Stop Diabetes® and raise critical funds for diabetes research, education and advocacy in support of the American Diabetes Association.
– supported by Tammy Richards
Suicide is the tenth leading cause of death in the United States, yet suicide is preventable. This fundraising walk supports the American Foundation for Suicide Prevention’s local and national education and advocacy programs and its bold goal to reduce the annual rate of suicide by 20% by 2025.
We want to walk to raise awareness about this important mental health issue. Suicide touches one in five American families. We hope by walking we reduce stigma, save lives and bring hope to those affected by suicide.
The Columbia County, OR Out of the Darkness Walk is one of more than 375 Out of the Darkness Community Walks being held nationwide this year. The walks are expected to unite more than 250,000 walkers and raise millions for suicide prevention efforts.
– supported by Carmin Beardsley
The American Heart Association (AHA) is a non-profit organization in the United States that fosters appropriate cardiac care in an effort to reduce disability and deaths caused by cardiovascular disease and stroke. The American Heart Association is a national voluntary health agency.
– supported by Destiny and Rachelle Hayes
www.ChildrensAIDSFoundation.
The goal of the Children’s AIDS Foundation of Tampa Bay is to help children infected with HIV/AIDS realize a healthy and productive future. Our affiliation with the USF Pediatric Infectious Disease Program enables us to achieve this goal. HIV infected children often deal with an overwhelming combination of problems. More than 80% of the children treated in the Tampa Bay area live below the poverty level. Most live with parents and/or siblings infected with the disease, forcing them to deal with unrelenting medical issues. Many have lost one or more family members to AIDS.
– supported by Mike Cano
Since 1952, Easter Seals DuPage & Fox Valley has helped infants and children with disabilities to take their first steps and say their first words. Run for the Kids was created to help to fund the life-changing services and programs at Easter Seals. Your gift will help underwrite the progressive programs and cutting edge technologies that are Easter Seals’ hallmark. Your support helps us continue our innovative services which help children with special needs develop brighter futures.
– supported by Phil Hyssong
They brought the No-Kill Community concept to Manatee County. In addition to housing pets for adoptions and treating sick/injured homeless pets, HSMC operates a high volume spay-neuter clinic that helps to keep unwanted pets from ever being born. Also, they trap-neuter-return feral cats, instead of euthanizing them. If we could do 10,000 spay-neuters in Manatee County for three years running, we could wipe out euthanasia as a means of controlling the population of unwanted pets. Currently the clinic is able to afford to do about 6,000 spay-neuters per year.
– supported by Valerie Stafford-Mallis
This scholarship is in memory of ACS co-founder Phil Hyssong’s teenage daughter, Lija. The scholarship has been established for students with B/C grade point average, who demonstrate great compassion and caring toward people around them. The scholarship is for tuition to any 4-year or 2-year institution and will be awarded by the guidance office of Glenbard East High School in Lombard, IL.
– supported by all staff
This endowment was established in memory of Lija Angela Yu Yin Hyssong. It is for any young person from St. John’s desiring to serve God by participating in a mission trip.
– supported by all staff
The Love Like Lija Foundation exists to fund projects demonstrating care, kindness, and compassion to people in need, performed by organizations, individuals and small groups with priority being given to young people providing the acts of care, kindness, and compassion.
– supported by many staff members
www.lockportlittleleaguebaseball.org
Lockport Little League was chartered with Little League Baseball Inc, in 1957 and serves the following communities: City & Town of Lockport, Newfane, Gasport & Pendleton.
– supported by Phil Hyssong & T.J. DiGrazia
www.lutheranchurchcharities.org
Headquartered in Addison, Illinois, Lutheran Church Charities (LCC) was founded in 1947 as a 501(c)(3) nonprofit ministry to help support Christian human care ministries of the Church. LCC works throughout the United States and Internationally in bringing the Mercy, Compassion, Presence and Proclamation of Jesus Christ to those Suffering and in Need. LCC works with and in partnership with their churches. LCC is a RSO (Recognized Service Organization) of the Lutheran Church – Missouri Synod. We operate with a Dollar In – Dollar Out funding process where EVERY dollar given for a cause goes directly to that cause or need, with LCC acknowledging the gift and overseeing that the money is used as intended.
– supported by Phil Hyssong
Mountain T.O.P. (Tennessee Outreach Project) is an interdenominational, non-profit Christian Mission affiliated with the Tennessee Conference of the United Methodist Church, dedicated to rural life ministry in the Cumberland Mountains of Tennessee. We seek to meet the physical, emotional, spiritual & social needs of people through the love of Christ. While the problems here are complex, their approach is simple. We believe that the heart of Christian ministry is about forming relationships through the love of Christ – a love powerful enough to overcome hopelessness, to fight injustice, and to break through the cultural, racial, and ideological barriers that divide us.
– supported by Phil Hyssong
Accra, Africa is an exciting place to learn about the exponential growth of Christianity and the cutting-edge urban ministries in Africa. To that end, Janyce Booth, Independent CART writer, will attend presentations by leading scholars and will tour slave forts and other heritage sites. She will have various ministry opportunities and will work in an orphanage. Additionally, this promises to be a mission endeavor packed with powerful worship experiences anchored in the gospel message of Jesus Christ. It is her prayer that God will use her to serve in Ghana and equip/empower her for ministry and service when she returns home.
– supported by Phil Hyssong
Located in the heart of Lombard, St. John’s Lutheran School has been helping kids shine for more than 125 years. Their rigorous, Christ-centered curriculum combined with an outstanding variety of extracurricular activities provide success for our students now and in the future. For students in preschool through 8th grade, from Lombard and many surrounding communities, we offer an excellent education and a nurturing school “family.”
– supported by Phil Hyssong
Spotlight Youth Theater is a non-profit, educational children’s theater arts program for students ages 5-18 in the Aurora, Cook, DuPage, Kane, Kenosha (WI), Lake, McHenry, Milwaukee (WI), Oak Park, Orland Park, Rockford Metro and Will County areas. Each area offers theater summer camps and kids’ theater classes, kids’ acting classes, kids’ voice classes, kids’ dance classes, improv and theater specialties. Spotlight produces family-friendly musical productions and also offers theater field trips for schools and school fine arts programs.
– supported by Phil Hyssong
Tampa Bay Performing Arts Academy’s mission is to provide and develop an educational community outreach program, giving our students the opportunity to cultivate and expand upon their technical performance and analytical skills within the creative atmosphere of the performing arts. By placing a strong emphasis upon the foundations of a liberal arts education as well as each individual’s development of rational thought, critical thinking, and communication skills we hope to foster an experience that will not only enrich the lives of each participant, but serve as a building block to encourage the growth of essential life skills such as discipline, social skills, self-esteem, maturity, and responsibility. In addition, we seek to fashion a program that will at all times uphold and promote family and community values, bringing together people of all ages to enjoy the incredible experience of the arts.
– supported by Mike Cano