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ACS Careers

We are always on the lookout for teammates!

As a growing company, ACS continually recruits new talent.  Below you’ll find specific job postings, but if you would find a fit with a company culture like ours, we’d love to have your resume regardless of our hiring cycle.

An ideal candidate:

  • Has a friendly, professional demeanor
  • Thrives in a fast-paced environment, and knows how to balance what is urgent with what is important
  • Is self-directed and resourceful, organized and responsive
  • Cares about their community and supports accessibility for all
  • Enjoys working from home

We are looking for tenacious, detail-oriented self-starters who remain composed under pressure.  Benefits include 8 paid holidays, paid time off, comprehensive insurance package, retirement, and support for important things in life like professional development, volunteering, and your own charitable causes.

ACS works hard and has fun!  All employees are remote / deployed / work from home, but we also find creative ways to bond and grow together with things like wellness challenges, virtual parties, and the occasional travel opportunity.

Please send your resume to [email protected] for consideration.

Skills: Event planning, access and accommodation services, technical support, project management, critical thinking, excellent oral and written communication skills, personable, quick thinking and moving, and problem-solving skills.

Job Type: Full-time/40 hours per week/8:00am-5:00pm ET (Monday-Friday)

Pay Rate: Contact: [email protected]

Location: Work from home 

Job Summary
Alternative Communication Services, owned by Ai-Media, is one of America’s leading providers in captioning and ASL interpreting services. Founded in 2007, Alternative Communication Services (ACS) has multiple brands, and each brand exists to provide the highest quality voice- to-text and interpreting services possible, delivering these services to consumers throughout the world, while recognizing the unique strengths of every individual in the process. 

We are seeking a new member of our company in the role of Service Coordinator. In this position, you will be engaged in general operations support to facilitate the successful execution of captioning and ASL services. It is a multifaceted job, which requires aptitude with information technology, strong written and verbal communication skills, ability to juggle multiple tasks simultaneously, and attention to fine detail. You will directly report to our Service Managers, and ultimately our VP of Services. 

Essential Duties and Responsibilities 

⮚ Respond to staff and client communications via email and telephone, promptly, with a friendly demeanor (approximate range 200-300 emails daily)

⮚ Communicate with clients, independent contractors, and staff in a positive, concise, and open professional manner

⮚ React quickly to “emergency” issues by prioritizing multiple tasks ⮚ Manage tasks from initiation to closure and be accountable for the results of the task, taking ownership for emails you have handled

⮚ Be an intermediary between our independent contractors and clients, with the ability to utilize conflict resolution strategies

⮚ Learn and develop a thorough understanding of new technology (online scheduling software, Adobe, VRI platform, Skype, Zoom, Webex, iCap, StreamText, Ai-Live, etc.)

⮚ Troubleshoot various technical issues with audio, StreamText, and other issues that hinder connectivity between service providers and clients

⮚ Aid and set up connectivity and software testing to captioner, interpreter, client or both 

⮚ Advanced and accurate typing and data entry skills

⮚ Schedule and assign captioners and interpreters according to demand

⮚ Develop the ability to gather prep materials and job details from clients

⮚ Nurture positive relationships with independent contractors, clients and co-workers while assuming positive intent in communications

⮚ Build expertise of workflow and daily tasks and reach necessary milestones during the training period

⮚ Assist staff members as needed

⮚ Seek to understand and value each member of the ACS team

⮚ Attend meetings as required

⮚ Utilize an online manual to search and find answers to common questions

⮚ Other duties as mutually agreed upon and needed 

Personal Traits Desired 

An ideal candidate for this position would have and exercise emotional intelligence, take ownership for errors, be punctual, have a friendly but professional demeanor, and be a tenacious self-starter. They would be detail-oriented, passionate, driven, organized, able to remain composed under pressure, and enjoy working from home. Additionally, someone self-aware, able to self-evaluate performance, and be teachable and open to feedback and monitoring throughout the learning/training process. Someone who is a team player, personable, and positive thinker. 

Requirements 

  • The desire to work with ACS
  • At least two years of verifiable work experience in customer service
  • Preferred experience or background in access, accessibility services, interpreting or captioning
  • Available to work between the hours of 8:00 AM-5:00PM ET, Monday-Friday
  • Flexibility to occasionally work later or start earlier based on business needs (priority will be given to those who are willing to work additional hours during busy periods)
  • Ability to work independently, and from a home office, with reliable internet and phone (Laptop/Printer provided if needed.)
  • Ability to travel occasionally, if needed
  • Ability to attend an online paid training (no longer than eight hours per day) between the hours of 8:00am-9:00pm ET for the duration of the training process

 

Skills: Event planning, access and accommodation services, technical support, project management, critical thinking, excellent oral and written communication skills, personable, quick thinking and moving, and problem-solving skills.

Job Type: Part-time. 7:45AM-12:30PM or 12:15PM-5:00PM ET, Monday-Friday

Pay Rate: Contact: [email protected]

Location: Work from home 

Job Summary

Alternative Communication Services, owned by Ai-Media, is one of America’s leading providers in captioning and ASL interpreting services. Founded in 2007, Alternative Communication Services (ACS) has multiple brands, and each brand exists to provide the highest quality voice-to- text and interpreting services possible, delivering these services to consumers throughout the world, while recognizing the unique strengths of every individual in the process. 

We are seeking a new member of our company in the role of Assistant Service Coordinator. In this position, you will be engaged in general operations support to facilitate the successful execution of captioning and ASL services. It is a multifaceted job, which requires aptitude with information technology, strong written and verbal communication skills, ability to juggle multiple tasks simultaneously, and attention to fine detail. You will directly report to our Service Managers, and ultimately our VP of Services. 

Essential Duties and Responsibilities 

⮚ Respond to staff and client communications via email and telephone, promptly, with a friendly demeanor (approximate range 100-200 emails daily)

⮚ Communicate with clients, independent contractors, and staff in a positive, concise, and open professional manner

⮚ React quickly to “emergency” issues by prioritizing multiple tasks

⮚ Manage tasks from initiation to closure and be accountable for the results of the task, taking ownership for emails you have handled

⮚ Be an intermediary between our independent contractors and clients, with the ability to utilize conflict resolution strategies

⮚ Learn and develop a thorough understanding of new technology (online scheduling software, Adobe, VRI platform, Skype, Zoom, Webex, iCap, Streamtext. Ai-Live, etc.)

⮚ Troubleshoot various technical issues with audio, StreamText, and other issues that hinder connectivity between service providers and clients

⮚ Aid and set up connectivity and software testing to captioner, interpreter, client or both Alternative Communication Services

⮚ Advanced and accurate typing and data entry skills

⮚ Schedule and assign captioners and interpreters according to demand

⮚ Develop the ability to gather prep materials and job details from clients

⮚ Nurture positive relationships with independent contractors, clients and co-workers while assuming positive intent in communications

⮚ Build expertise of workflow and daily tasks and reach necessary milestones during the training period

⮚ Assist staff members as needed

⮚ Seek to understand and value each member of the ACS team

⮚ Attend meetings as required

⮚ Utilize an online manual to search and find answers to common questions

⮚ Other duties as mutually agreed upon and needed 

Personal Traits Desired 

An ideal candidate for this position would have and exercise emotional intelligence, take ownership for errors, be punctual, have a friendly but professional demeanor, and be a tenacious self-starter. They would be detail-oriented, passionate, driven, organized, able to remain composed under pressure, and enjoy working from home. Additionally, someone self-aware, able to self-evaluate performance, and be teachable and open to feedback and monitoring throughout the learning/training process. Someone who is a team player, personable, and positive thinker. 

Requirements 

  • The desire to work with ACS
  • At least two years of verifiable work experience in customer service
  • Preferred experience or background in access, accessibility services, interpreting or captioning
  • Available to work between the hours of 7:45AM-12:30PM or 12:15PM-5:00PM ET, 
  • Monday-Friday o Flexibility to occasionally work later or start earlier based on business needs (priority will be given to those who are willing to work additional hours during busy periods)
  • Ability to work independently, and from a home office, with reliable internet and phone (laptop/printer provided, if needed)
  • Develop the ability to articulate why ACS is different from other businesses
  • Ability to travel occasionally
  • Ability to attend an online paid training (no longer than eight hours per day) between the hours of 8:00am-9:00pm ET for the duration of the training process

     

So you’re ready to join the exciting world of CART Captioning and Text Interpreting? We are very excited and honored that you’ve chosen our family of companies with which to share your skill. There are some steps that will need to be taken to join our talented team of independent contractors. The process begins with answering a couple of questions and uploading your current resume and certification documents.

Once those questions have been answered and your documents have been uploaded, you will be taken to an application form which needs to be completed. After that application form is submitted, you will be contacted by one of our staff members within two business days who will schedule an evaluation for you. A handbook will also be disseminated at that time. The handbook is your reference guide to how our family of companies operates.

The evaluation itself consists of a 10-minute educational lecture that you will write to StreamText. You will need to be familiar with StreamText. If you are not, please contact Nick Wilke of StreamText [email protected] who will walk you through the necessary steps needed to send text using that platform.

Upon completion of the 10-minute evaluation, we will ask you to do a rough edit of the realtime session and submit it to the staff member that emailed you. We will provide feedback and let you know what the next steps will be.

Thank you, again, for your interest in working with us. We know that once you become part of our team, you will see why we are the alternative!

Below is the information you will need to complete to start this process.

  1. You need to be a graduate or hold a certificate of completion from an institution or agency who taught you the text skills you have.
  2. You will need a current resume and certification documents to upload.
  3. You need to be familiar with StreamText. Contact Nick at StreamText for more details.

If you have these pieces, let’s get started.

Zoom Captioning and VRI Services

Due to a significant increase in Zoom captioning inquiries, we have developed a Quick Start page to help our customers find the information they need.

Simply fill out the form below
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